Lifeline and Technology Enabled Care

Who To Contact

Progress Lifeline   
Sumner House       
21 King Street        
PR25 2LW    
Telephone: 03333 204999



Telecare provides an unobtrusive lifeline alarm unit which offers you and your carers new ways to manage home safety and help you to live more independently.

A range of sensors can also be attached to the alarm unit, including:

  • Falls detectors
  • Smoke alarms
  • Bogus caller alarms
  • Flood detectors
  • Natural gas alarms
  • Pull cords
  • Chair and bed occupancy sensors
  • Property exit sensors

How does it work?

A special lifeline alarm unit is connected to your telephone line which enables you to call for assistance by pressing a button. You don’t have to lift the telephone receiver or use the telephone keypad.

You can also activate the alarm by a pendant which can be worn around your neck or on a wrist band. The range of the pendant means that it will activate in the garden as well as indoors.

What happens when I press the button?

Your alarm call will be answered by a highly trained operator. In an emergency, the alarm operator will contact your next of kin or the appropriate emergency service.

Is there a charge?

All equipment is supplied free of charge and includes installation and maintenance.  However, you will need to pay a nominal monitoring charge:

There is a single cost of £1.11 per week for the equipment to be monitored by the 24/7 alarm receiving centre. This means you will pay no more than £1.11 per week no matter how may pieces of telecare equipment you may need.

There is no charge for the telecare equipment itself as this belongs to the council who will maintain it and replace it when needed.

Important update: We are currently offering residents the chance to try out a Telecare lifeline alarm system FREE FOR 12 WEEKS. Find out more or fill in the form at the bottom of this page to request your free trial.

How do I sign up for Telecare equipment?

If you think you could benefit from any of the Telecare equipment on offer, all you have to do is fill in the form below, and we’ll be in touch to discuss whether the equipment is right for you - or you can ring us on 0151 443 2600. You don’t need to be in receipt of any formal health or social care to receive this service, although you must be a Knowsley resident.

You may also be interested to take a look at our assistive technology brochure.


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